Privacy Policy

1. Information Collection: 

At Nevaani, we prioritize the privacy of our users and are committed to collecting only the data necessary to improve their language learning experience. The types of information we collect fall into several categories, including personal information, usage data, and cookies. Below is a detailed breakdown of the data we collect and how it is handled:

1.1. Personal Information

Personal information is any data that can be used to identify an individual. We collect personal information when users interact with our platform (e.g., when creating accounts, subscribing to services, or booking tutoring sessions). This data includes, but is not limited to:

• Name: First and last names are collected for account registration and personalized interactions.

• Email Address: Used for account setup, communication, and sending notifications related to platform activities (e.g., course updates, subscription renewals, or session confirmations).

• Phone Number: (Optional) Can be provided for account verification or customer support.

• Billing Information: For those purchasing paid plans, we collect payment details (such as credit card numbers or bank account information) through secure third-party payment processors. Nevaani does not store sensitive payment information directly but relies on secure external services (e.g., Razorpay).

• Address Information: In some cases, users may be required to provide an address for billing purposes, particularly for tax compliance or when purchasing physical materials.

• Profile Data: When creating a profile, users can also provide details such as their language level, learning goals, and preferences for one-on-one tutoring sessions.

1.2. Usage Data

Usage data refers to information collected automatically when users interact with our platform, including details about how they access and use Nevaani’s services. This data helps us improve the user experience and optimize platform performance. The usage data we collect includes:

• Device Information: We may collect details about the device used to access Nevaani, such as the IP address, browser type, operating system, and device type (e.g., mobile, desktop).

• Log Data: This includes timestamps of logins, pages viewed, and actions taken (e.g., lesson completions, course progress, and interaction with quizzes or exercises).

• Interaction Data: Data about how users engage with different sections of the platform, such as time spent on lessons, frequency of practice, and use of features like doubt resolution or one-on-one sessions.

• Geolocation Data: For certain features (such as native speaker practice sessions), we may collect geolocation data either through IP addresses or device-based location services (if permitted by the user) to match them with speakers or tutors in their region. Users will be informed and asked to enable device-based location services if needed for specific features.

• Error and Diagnostic Data: In case of technical issues, we collect diagnostic data related to crashes, errors, or performance issues to help troubleshoot and improve platform stability.

1.3. Cookies and Tracking Technologies

Cookies are small files stored on a user’s device that help enhance their experience by remembering their preferences and settings. Nevaani uses cookies and similar tracking technologies to ensure smooth functionality and personalized services. These include:

• Essential Cookies: These cookies are necessary for the platform to function properly (e.g., remembering login details or ensuring the correct display of content).

• Preference Cookies: We use cookies to remember user preferences, such as language settings or display options.

• Performance and Analytics Cookies: These cookies help us collect anonymized data about platform usage, allowing us to track page views, engagement with lessons, and interaction with other users. Analytics tools like Google Analytics may be used to gather this information.

• Advertising Cookies: In case we introduce any promotional activities, we may use advertising cookies to display relevant ads or track user interactions with advertisements, though this feature is not currently used.

• Third-Party Cookies: We use third-party services, such as payment processors, that may place cookies on the user’s device for secure transactions and fraud prevention.

1.4. Data From Other Sources

In some cases, we may also collect data from third-party services that users connect to Nevaani, such as:

• Social Media Accounts: If users sign up or log in using their social media accounts (e.g., Google, Facebook), we may collect certain profile information provided by these services, such as the user’s name, profile picture, and email address.

• Third-Party Integrations: For users who access our language learning tools through integrations with other platforms, we may collect data related to their progress and usage on those third-party platforms (e.g., completion of lessons or quizzes).

1.5. Communications and Feedback

• Customer Support Data: When users contact our support team, we may collect details about their inquiry or feedback, including communication history and any additional information provided to resolve issues.

• Surveys and Feedback: Occasionally, we may send surveys or request feedback to improve our services. Participation is voluntary, and users can choose whether to share their opinions.

1.6. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental consent. If we learn that we have collected such data without proper authorization, we will take immediate steps to delete it.

2. Data Usage: How We Use Your Data

At Nevaani, we use the data we collect to provide, maintain, and improve our services while ensuring a safe and personalized user experience. Below is a detailed breakdown of how we use the different types of data collected:

2.1. To Provide and Improve Our Services

We use the data you provide, such as personal information and usage data, to ensure that you have a smooth and effective experience on our platform. This includes:

• Account Management: Your personal information (such as your name, email, and account preferences) allows us to create and manage your account, grant you access to lessons, and ensure that your progress is saved.

• Course Personalization: Based on your interaction with our platform (e.g., lessons completed, quizzes taken), we personalize the learning path to suit your level and learning goals. This helps create a more tailored experience for each user.

• Placement Tests and Learning Recommendations: Usage data helps us assess your language level and recommend lessons that match your skills, ensuring an optimal learning journey.

• One-on-One Tutoring Sessions: We use your data to schedule and provide personalized tutoring sessions, helping to match you with tutors and tailor these sessions based on your progress and needs.

2.2. For Analytics and Platform Optimization

We use usage data and analytics tools to track how users interact with our platform. This data helps us understand which lessons or features are most popular and how learners progress, enabling us to continuously improve the platform. Specific ways we use analytics include:

• Tracking Learning Progress: We monitor how learners progress through lessons and exercises to identify common challenges and improve content.

• Improving User Experience: By analyzing user behavior, we can enhance features, refine lesson structures, and optimize the overall user interface for better navigation and accessibility.

• Troubleshooting: We collect diagnostic data (such as error reports and crash logs) to quickly identify and resolve technical issues, ensuring platform stability and reliability.

2.3. To Provide Personalized Services

We aim to make your learning journey as personalized as possible by using the data you provide to tailor our services:

• Customized Learning Pathways: Based on your activity, we adapt the lessons and recommendations to your learning style, goals, and proficiency level.

• Doubt Resolution and Tutor Matching: If you subscribe to personalized doubt resolution services, we use your data to match you with tutors and experts who can help resolve your specific queries in real-time.

• Targeted Content: Your preferences, progress, and interactions help us recommend lessons, worksheets, blog articles, or cultural content that align with your learning interests.

2.4. To Enhance Communication and Customer Support

We use your contact information (e.g., email address and phone number) to keep you informed about your learning journey and provide customer support when needed:

• Service Notifications: We send you updates related to your account, such as subscription renewals, upcoming tutoring sessions, or reminders to complete lessons.

• Customer Support: Your contact details and inquiry history help us provide personalized support, answer your questions, and resolve issues related to your account or platform usage.

• Surveys and Feedback: Occasionally, we may use your contact information to request feedback on your learning experience, which helps us further improve our services.

2.5. For Payment Processing and Security

If you purchase any paid plans or tutoring sessions, we use your billing and payment information to process transactions securely. Nevaani does not store sensitive payment information directly. Instead, we rely on secure third-party payment processors (e.g., Razorpay), which collect and manage your payment data following industry-standard encryption and security protocols.

Additionally, we use security measures (such as two-factor authentication or email verification) to protect your account and ensure safe access to your personal information.

2.6. For Legal Compliance

We may also use your data to comply with legal obligations, such as adhering to tax regulations or responding to legal requests and authorities, if required.

2.7. Marketing and Promotional Activities (Optional)

If you opt into receiving marketing communications, we may use your email and profile information to send you updates about new features, language courses, promotions, or other content that may interest you. You can opt-out of these communications at any time by clicking the ‘unsubscribe’ link provided in each email or by adjusting your communication preferences in your account settings. Additionally, you may contact us directly at support@nevaani.com to opt out of specific services or marketing materials

By using your data responsibly, we aim to continuously improve your learning experience while ensuring that your privacy is respected and protected.

3. Data Sharing: How We Share Your Information with Third Parties

At Nevaani, we take your privacy seriously and only share your personal information with third parties when necessary to provide our services, improve your user experience, or comply with legal obligations. Below is a detailed breakdown of when and how your data may be shared with third-party services and partners:

3.1. Payment Processors

When you make a purchase on our platform (e.g., for subscription plans or one-on-one tutoring sessions), your billing and payment information is processed securely through third-party payment gateways such as Razorpay. These payment processors handle your sensitive payment details, including credit card or bank account information, and follow strict industry-standard encryption and security protocols to protect your data. Nevaani does not store or manage sensitive payment data directly. The payment processors we use are compliant with regulatory requirements, such as PCI-DSS (Payment Card Industry Data Security Standard), to ensure secure transactions.

3.2. Analytics and Performance Tools

To continuously improve our platform and optimize user experience, we may use third-party analytics tools, such as Google Analytics, to collect and analyze usage data. These tools help us understand how users interact with our website, which lessons are most popular, and how features are used. The data shared with these tools is typically aggregated and anonymized, meaning that it does not directly identify individual users.

• Purpose: These analytics services allow us to track user engagement, identify areas for improvement, and enhance overall platform performance.

• Data Shared: Usage data such as page views, session duration, interaction with lessons, and user activity patterns. No personal information like your name or email address is shared with analytics services.

3.3. Customer Support and Communication Tools

To provide efficient customer support, we may use third-party communication tools (e.g., email platforms like Gmail or customer service platforms) to manage support inquiries and send updates or notifications to users. If you contact us for help, your email address and support query details may be shared with these services to facilitate communication and resolve your issues.

• Purpose: To provide timely and effective customer support.

• Data Shared: Contact details (email or phone number) and the content of your support query.

3.4. Marketing and Advertising Platforms (Optional)

If you opt into receiving marketing communications, we may share your email address and general usage data (e.g., lesson progress, content engagement) with third-party email marketing platforms to send you promotional materials, course updates, or special offers related to Nevaani. You will always have the option to opt-out of these communications.

• Purpose: To provide you with relevant marketing materials, updates, and promotions.

• Data Shared: Email address and engagement data. We do not share sensitive personal data (e.g., billing information) for marketing purposes.

3.5. Legal Obligations and Compliance

In certain circumstances, we may be required by law to share your personal information with government authorities or legal entities in response to:

• Court orders or subpoenas

• Legal investigations

• Compliance with applicable laws and regulations

In such cases, we will only disclose the necessary information and will do so in accordance with the law, ensuring your privacy is protected to the fullest extent possible.

3.6. Service Providers and Third-Party Integrations

Nevaani partners with third-party service providers to ensure the platform functions smoothly. These providers may include:

• Hosting services: We share data with hosting providers to store platform data securely and ensure the website remains functional.

• Tutoring and Scheduling Platforms: If we use external scheduling systems to arrange one-on-one sessions, your name and booking details may be shared with these providers to facilitate seamless session scheduling and communication with tutors.

• Content Delivery Networks (CDNs): These services help deliver content more efficiently by storing copies of the platform’s data closer to users.

• Purpose: To ensure the secure operation and performance of our platform.

• Data Shared: Minimal information required for service operation, such as IP address, session data, or booking details.

3.7. Social Media and External Integrations (Optional)

If you choose to log in or sign up using a social media account (e.g., Google or Facebook), certain information from your social media profile (such as your name, profile picture, and email) will be shared with Nevaani. Similarly, if you share content from our platform via social media integrations, these platforms may collect data based on their own privacy policies.

• Purpose: To simplify login and account creation, and to facilitate social sharing features.

• Data Shared: Basic profile information (name, email) and data related to the use of social sharing features.

3.8. How We Protect Your Data When Shared

Whenever we share data with third parties, we ensure that:

• Only the necessary data is shared for the specific purpose.

• Third-party service providers comply with strict privacy and security standards, including data encryption and secure processing protocols.

• Your data is not sold or shared for purposes outside of those specified in this policy.

4. Data Retention Policy

We retain personal data only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. The specific data retention periods for different types of information are as follows:

• Usage Data: Any usage data (such as interaction data, lesson completions, or analytics) is anonymized and retained for up to 2 years. This helps us improve platform performance and enhance the user experience through analytics and insights.

• Billing and Financial Data: Billing data and financial records, such as transaction history, are retained for 7 years to comply with tax, accounting, and legal requirements.

• Personal Account Data: Your personal account information (such as your name, email address, and profile data) will be retained for as long as your account remains active. If you request the deletion of your account, we will permanently delete your personal data within 90 days of your request, unless legal obligations require us to retain it for a longer period.

• Communication Data: If you contact our customer support, we may retain your communication data (such as email exchanges) for 2 years to help resolve any disputes or future inquiries.

If you have any questions about our data retention practices, please contact us at support@nevaani.com.

5. User Rights: How You Can Access, Modify, or Delete Your Data

At Nevaani, we respect your privacy and are committed to ensuring that you have control over your personal data. As a user of our platform, you have the following rights regarding the data we collect and store about you:

5.1. Right to Access Your Data

You have the right to request access to the personal information we hold about you. This includes:

• Viewing the data we’ve collected, such as your account information, learning progress, and preferences.

• Reviewing the usage data we track to optimize your experience (e.g., interaction data, learning activity).

To access your personal data, you can submit a request via support@nevaani.com, and we will provide you with a copy of the data in a readable and portable format within the legally required timeframe.

5.2. Right to Modify or Correct Your Data

If any of your personal information is inaccurate or outdated, you have the right to request corrections. You can:

• Update your profile information directly from your Nevaani account (e.g., change your email address, name, or preferences).

• Contact us via support@nevaani.com to request specific changes that cannot be updated manually, such as payment details or tutoring preferences.

We will process any modification requests promptly to ensure your data remains accurate and up-to-date.

5.3. Right to Data Deletion

You have the right to request the deletion of your personal information from our systems if you no longer wish to use Nevaani’s services. Upon request, we will:

• Permanently delete your account and associated personal data from our servers, including any identifiable information and usage data. 

• Ensure that your data is also removed from third-party services where applicable (e.g., payment processors, analytics tools), in compliance with their privacy policies. 

• Retain non-identifiable usage data for analytics purposes and legal compliance, such as tax and record-keeping obligations, where applicable. 

• Personal information such as account details, contact information, and billing data will be retained for no longer than 90 days after account deletion, unless required by law for a longer period.

To delete your data, simply contact us at support@nevaani.com with your deletion request. Please note that while we will delete personal data, we may retain non-identifiable usage data for analytics purposes and for legal compliance (e.g., for taxation or record-keeping obligations).

5.4. Right to Restrict or Object to Data Processing

In certain circumstances, you have the right to restrict or object to the processing of your data, particularly if you feel the data is being used in a way that is not aligned with your expectations or consent. You can:

• Restrict data processing by requesting that we limit the usage of your data (e.g., temporarily disable tracking while we address your concerns).

• Object to certain types of data processing, such as the use of your data for marketing purposes, by adjusting your email preferences or contacting us to opt out of marketing communications.

5.5. Right to Data Portability

You have the right to request that your data be transferred to you or another service provider in a structured, commonly used, and machine-readable format. This enables you to take your data with you if you decide to switch platforms or retain it for personal use.

If you wish to exercise your right to data portability, please contact us at support@nevaani.com, and we will assist in providing your data in a format that meets this requirement.

5.6. Right to Withdraw Consent

If at any time you have provided consent for specific data processing activities (such as marketing communications or use of cookies), you have the right to withdraw your consent. Once consent is withdrawn, we will cease the related processing activity.

To withdraw consent:

• Adjust your settings in your account dashboard (where applicable).

• Contact us via support@nevaani.com to opt out of specific services or communications.

5.7. Right to Lodge a Complaint

If you believe that your data rights are not being adequately respected or protected, you have the right to file a complaint with your local data protection authority. Depending on your location, the relevant authority may differ:

• European Union (EU): You may file a complaint with your local data protection authority. You can find the contact details of your respective EU authority here: EU Data Protection Authorities.

• India: You can contact the Ministry of Electronics and Information Technology for concerns about your data rights. The official website and contact details are available here: Ministry of Electronics and Information Technology, India.

• United States: U.S. users may file complaints with the Federal Trade Commission (FTC) for data privacy concerns. Visit the FTC website here: Federal Trade Commission (FTC).

For all users, we encourage you to contact us first at support@nevaani.com so that we can address your concerns and resolve any issues.

5.8. Additional Rights for Global Users

Depending on your location, you may have additional rights regarding your personal data under local laws. For users outside of the European Union and the United States, we will ensure compliance with local data protection laws, including rights to access, correct, delete, or restrict the processing of your data.

How to Exercise Your Rights

If you would like to exercise any of the above rights, you can contact our data protection team via support@nevaani.com. We will respond to all requests within the timeframes required by applicable data protection laws, such as GDPR (General Data Protection Regulation) or other regional data privacy regulations.

6. Security Measures: How We Protect Your Data

At Nevaani, safeguarding your personal information is our top priority. We have implemented a range of security measures to ensure that your data remains private and secure, following industry best practices for protecting user data from unauthorized access, breaches, and misuse. Here’s how we protect your information:

6.1. Encryption

• Data Encryption in Transit: All data exchanged between you and our servers is protected using SSL (Secure Sockets Layer) encryption. This ensures that any sensitive data (such as personal information, login credentials, and payment information) is securely transmitted and cannot be intercepted by unauthorized parties.

• Data Encryption at Rest: Sensitive data stored on our servers (e.g., account details, usage data) is encrypted at rest using AES (Advanced Encryption Standard), ensuring that even if the data is accessed, it cannot be read without proper decryption keys.

6.2. Secure Payment Processing

We use secure, third-party payment processors (such as Razorpay) to handle all financial transactions on our platform. These processors are PCI-DSS compliant, meaning they follow strict security standards for processing, transmitting, and storing payment card information. Nevaani does not store your payment details on our servers to further reduce the risk of data exposure.

6.3. Authentication and Access Control

• Two-Factor Authentication (2FA): To add an extra layer of protection, we offer two-factor authentication for your account. This ensures that even if your password is compromised, access to your account requires a second form of authentication, such as a one-time code sent to your email or mobile device.

• Restricted Access: We implement strict access controls to ensure that only authorized personnel can access sensitive user data. Our staff undergoes regular training on data privacy and security protocols, and access to sensitive information is limited to those who need it for specific job functions.

6.4. Security Audits and Monitoring (New Addition)

We regularly conduct security audits, including penetration testing, to ensure that our systems remain secure against potential threats. In addition to encryption and access controls, we employ multi-layer security protocols, real-time monitoring, and regular updates to our systems to protect against unauthorized access or breaches. Any vulnerabilities detected during these audits are promptly addressed to ensure the highest level of security for your personal information.

6.5. Data Anonymization and Minimization

We practice data minimization, which means we collect only the data necessary to provide our services and improve the user experience. Where possible, we anonymize or pseudonymize user data to prevent it from being linked to specific individuals. This is particularly important for data used for analytics or research purposes.

6.6. Regular Security Audits and Monitoring

• Security Audits: We regularly conduct internal and external security audits to identify and address potential vulnerabilities in our systems. This includes penetration testing and vulnerability assessments to ensure that our defenses are up-to-date and effective.

• Real-Time Monitoring: We use real-time monitoring systems to detect and respond to any suspicious activity or potential breaches. If any unusual behavior is detected, immediate actions are taken to safeguard user data.

6.7. Data Backup and Disaster Recovery

We maintain regular backups of user data to ensure that your information is safe in the event of a system failure or cyberattack. In the case of an emergency, our disaster recovery plan ensures that we can restore services quickly and securely, minimizing downtime and potential data loss.

6.8. Compliance with Data Protection Regulations

Nevaani is committed to complying with relevant data protection laws, including the General Data Protection Regulation (GDPR) for European users, as well as any other applicable regional regulations. This includes implementing strong security measures, notifying users of any data breaches promptly, and respecting users’ rights to control their data.

6.9. Secure User Authentication

We require users to create strong passwords and recommend periodic updates to account passwords. Passwords are stored in a hashed format using secure algorithms, ensuring that even if our database were compromised, the passwords would remain protected.

6.10. Secure Third-Party Integrations

We only partner with third-party services that adhere to strict security standards. These services, including analytics tools, email platforms, and payment processors, are carefully vetted to ensure that they meet industry-standard data protection protocols. Additionally, we review these partnerships regularly to ensure ongoing compliance.

Our Commitment to Continuous Improvement

The security landscape is constantly evolving, and at Nevaani, we are committed to staying ahead of potential threats by continuously improving our security practices. We invest in the latest technologies, security training for our team, and regular updates to our platform to protect your data from emerging risks.

If you have any questions or concerns about the security of your data, feel free to reach out to us at support@nevaani.com.

7.Cookies: How We Use Cookies and Tracking Technologies

At Nevaani, we use cookies and similar tracking technologies to enhance your experience, provide personalized services, and gain insights into how our platform is used. Cookies are small text files stored on your device that help us remember your preferences, monitor your interactions with the platform, and ensure the smooth functioning of our services. This section explains the types of cookies we use, why we use them, and how long they remain on your device.

7.1. Types of Cookies We Use

1. Essential Cookies: These cookies are necessary for the platform to function properly. Without them, features like logging into your account, accessing lessons, or booking one-on-one tutoring sessions would not work. These cookies ensure core functionalities such as security and content delivery.

2. Preference Cookies: These cookies store your preferences, such as language settings or interface customizations, to provide a more personalized experience when you return to the platform.

3. Analytics and Performance Cookies: These cookies allow us to collect anonymized data about how users interact with our platform. They help us understand which pages are most visited, how long users spend on each section, and which lessons or features are most engaging. We may use third-party tools like Google Analytics to gather this data. The insights gained help us improve the platform and enhance the user experience.

4. Advertising Cookies (if applicable): While Nevaani does not currently use advertising cookies, we may introduce them in the future. These cookies would help us display relevant ads based on your previous interactions with the site. They can also be used to measure the effectiveness of marketing campaigns.

5. Third-Party Cookies: Some third-party services integrated into our platform, such as payment processors (e.g., Razorpay) or external learning tools, may place cookies on your device. These cookies help facilitate secure transactions, enhance functionality, and monitor platform security.

7.2. Why We Use Cookies

We use cookies for various reasons, including:

1. Improving User Experience: Cookies allow us to remember your preferences, such as your preferred language or layout, providing a smoother experience every time you return to the platform.

2. Analytics and Performance Monitoring: Cookies help us track how users interact with Nevaani, including how long they stay on different sections of the platform and which lessons they complete. This data helps us improve content, optimize navigation, and enhance overall usability.

3. Security: Cookies play a key role in maintaining the security of your account by monitoring login sessions, detecting suspicious activity, and ensuring authorized access.

4. Marketing (Optional): If you opt-in to receive marketing communications, cookies may be used to tailor promotional content based on your previous interactions with the platform.

7.3. How Long We Store Cookies

Cookies remain on your device for varying lengths of time depending on the type:

• Session Cookies: These cookies are temporary and last only for the duration of your session. They are automatically deleted once you log out or close your browser. They help maintain functionality and security during active sessions.

• Persistent Cookies: These cookies stay on your device for a set period, typically up to 12 months, unless you delete them manually. They help us remember your preferences, such as language settings, and provide a consistent experience when you return to the platform. The exact duration may vary depending on the type of cookie and your browser settings. You can manually delete or adjust the storage duration of persistent cookies in your browser settings. Most browsers (such as Chrome, Firefox, Safari, and Edge) offer the ability to control or block cookies.

7.4. Managing Cookies

You have control over how cookies are used on our platform. You can manage your cookie preferences in several ways:

• Cookie Preferences: Upon your first visit to the Nevaani website, you will be asked to accept or decline various types of cookies. You can always adjust your preferences later by accessing the cookie settings in your account or browser settings.

• Browser Settings: Most browsers allow you to block or delete cookies. However, please note that if you block essential cookies, certain features of the platform may not function as intended.

• Opt-Out of Analytics: If you prefer not to be tracked by analytics tools, you can opt out through the settings provided by services such as Google Analytics or by installing browser extensions that block tracking technologies.

7.5. Third-Party Cookies and Tracking Technologies

We work with third-party providers who may also use cookies or similar technologies on our platform. These include:

• Payment Processors: Services like Razorpay may place cookies to facilitate secure transactions and prevent fraud.

• Analytics Providers: Tools like Google Analytics may place cookies to help us monitor website performance and gain insights into user behavior.

• Social Media Plugins: If you choose to share content from Nevaani on social media, these platforms may use cookies to track your interaction with our website and provide insights into how content is shared.

7.6. Future Use of Cookies

In case we implement additional tracking technologies or third-party integrations in the future, you will be notified and given the choice to accept or decline these cookies. Your existing preferences will not be changed without your consent.

If you have any concerns or questions about our use of cookies, feel free to contact us at support@nevaani.com.

8. Contact Information: How Users Can Contact Us Regarding Their Data

At Nevaani, we are committed to transparency and ensuring that you have full control over your personal data. If you have any questions, concerns, or requests related to how your data is handled—whether it’s accessing, modifying, or deleting your personal information—you can reach out to us using the following contact information:

• Email: You can contact our Data Protection Team at support@nevaani.com. We will respond to your inquiries and requests in a timely manner, usually within the legal timeframes required by applicable data protection regulations.

• Phone: If you prefer to speak with someone directly, you can reach us at +91 9354153342 during regular business hours. Our support team will assist you with any data-related queries.

• Postal Address: You can also send us written correspondence regarding your data:
  Nevaani
  House No. 1578,
  Sector - 57,
  Gurugram, 122011,
  Haryana, India.

We are here to assist you with your data rights, whether it’s to access, modify, or delete your data, or to answer any questions about how your personal information is processed and protected.

9. International Data Transfers: How We Handle Data Across Borders

At Nevaani, we are committed to protecting your personal data regardless of where you are located. As our platform serves a global audience, your personal data may be transferred to, stored, and processed in countries outside of your home country, including countries with different data protection laws. Below is a detailed explanation of how we handle these international data transfers and ensure the security of your personal information.

9.1. Data Transfer to Third Parties

To provide our services effectively and ensure seamless functionality, your personal data may be transferred to third-party service providers (e.g., hosting services, payment processors, analytics platforms) located in different countries. These third parties help us maintain the platform's performance and security, and data may be transferred globally for various reasons, including:

• Hosting and Storage: Your data may be stored in data centers located outside your country to ensure secure backups, enhance platform performance, and maintain service reliability.

• Payment Processing: If you make a purchase from a country different from where our payment processors are based, your billing and payment data will be securely transferred to facilitate the transaction.

• Analytics and Platform Optimization: We may transfer anonymized data to analytics providers located in other countries to improve user experience and optimize our services.

9.2. Compliance with International Data Protection Laws

Since Nevaani is based in India and serves users from all over the world, we ensure that any international data transfers comply with applicable local regulations, including:

• Indian Legal Framework: For users based in India, we comply with the Information Technology (IT) Act and other applicable data protection regulations. We also aim to align our practices with the upcoming Personal Data Protection Bill (PDPB), which will further enhance data privacy standards in India when it comes into effect.

• GDPR Compliance for European Users: For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR), which governs data transfers from the EEA to non-EEA countries. We rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure that your personal data is protected with the same level of privacy and security as in the EEA.

• Global Data Protection Laws: For users outside India and the EEA, we ensure that international transfers of personal data comply with local data protection laws in those regions, such as the California Consumer Privacy Act (CCPA) in the United States, Brazil’s General Data Protection Law (LGPD), and other applicable regulations. We use data protection mechanisms such as encryption and data minimization practices to safeguard your data during international transfers.

9.3. Security Measures for International Transfers

To protect your data when it is transferred across borders, we implement several technical and legal safeguards, including:

• Encryption Protocols: We use advanced encryption methods to protect your personal data during transmission between different countries or third-party service providers, ensuring it remains secure and inaccessible to unauthorized parties.

• Data Minimization: We transfer only the data necessary to provide services, and we minimize the amount of personal data shared with third-party providers wherever possible.

• Contractual Obligations: We ensure that all third-party providers adhere to strict data protection and security standards through legally binding contracts. These include Standard Contractual Clauses (SCCs) for international transfers outside of the EEA and equivalent legal safeguards for other regions.

9.4. User Control and Rights

Even when your data is transferred internationally, your rights under applicable data protection laws remain fully intact. Depending on your location, you have the right to:

• Access Your Data: You can request access to the personal data we hold about you, regardless of where it is stored or processed.

• Request Data Deletion or Modification: If you no longer wish to use our services or need to correct inaccuracies in your data, you can request the deletion or modification of your personal information.

• Object to Data Processing: You can object to certain types of data processing, including the transfer of your data to third parties, where applicable by law.

To exercise any of these rights, you can contact us at support@nevaani.com, and we will respond to your request in compliance with the relevant data protection laws governing your region.

9.5. Updates to International Data Transfers

As global data protection laws evolve, we may update our practices regarding international data transfers to ensure ongoing compliance and protection of your personal information. If we make significant changes to how we handle your data internationally, we will notify you and update this section of our privacy policy accordingly.

If you have any questions or concerns about how we manage international data transfers or the safeguards we have in place, please contact us at support@nevaani.com.

10. Children’s Privacy

At Nevaani, protecting the privacy of children is a top priority. We recognize that our platform may be used by learners under the age of 18, and we are committed to ensuring a safe and secure environment for young users. This section explains how we handle data related to children, the role of parents or guardians, and how we comply with privacy laws around the world.

10.1. Parental Consent and Control

We require parental or guardian consent for any user under the age of 18 to access and use our services. Parents or guardians are responsible for:

• Creating and managing accounts on behalf of their children.

• Providing consent for the collection and use of their child’s personal information for participation in Nevaani’s services.

• Monitoring their child’s progress and interactions on the platform to ensure a safe and productive learning experience.

By registering a child on our platform, the parent or guardian agrees to Nevaani’s data collection practices outlined in this Privacy Policy.

10.2. Information We Collect from Children

We only collect the necessary personal information from children under the age of 18 with parental consent. This data includes:

• Basic Account Information: Such as the child’s name, age, and learning preferences, provided by the parent or guardian during account setup.

• Usage Data: Information about the child’s progress in lessons, exercises, and interaction with various features of the platform.

• Communication Data: For personalized one-on-one sessions, we may collect notes or feedback related to the child’s learning experience to improve support.

We strictly limit the collection of personal information to only what is required for the learning experience.

10.3. How We Use Children’s Data

Any data we collect from children under the age of 18 is used solely for the following purposes:

• Providing and improving learning services: Customizing lessons and creating a personalized learning path tailored to the child’s needs and progress.

• Parental Reports: Providing parents or guardians with progress reports regarding the child’s lessons, completion rates, and areas of improvement.

• Platform Security and Functionality: Monitoring data to ensure the platform functions properly, maintaining security, and improving the user experience for young learners.

We do not use children’s data for any marketing, advertising, or commercial purposes.

10.4. Data Sharing and Third-Party Services

Nevaani does not sell or share children’s personal information with third parties for commercial purposes. Any sharing of data with third parties is solely for the purpose of providing and maintaining core platform functions, such as:

• Hosting Services: To store and process data securely.

• Content Delivery Networks (CDNs): To ensure fast and secure delivery of content.

• Tutoring and Scheduling Systems: To facilitate one-on-one sessions.

All third-party service providers are carefully vetted to ensure they comply with strict data protection standards.

10.5. Parental Access and Control

Parents or guardians have full control over their child’s personal data. They may:

• Access their child’s data at any time via their parent account.

• Request corrections to their child’s personal information if there are inaccuracies.

• Request deletion of their child’s data if they decide to stop using Nevaani’s services.

To exercise any of these rights, parents or guardians can contact us at support@nevaani.com.

10.6. Data Security for Children

We take extra precautions to ensure that data related to children under the age of 18 is handled securely. This includes using encryption, access controls, and other security measures to prevent unauthorized access. Only authorized personnel and parents or guardians can access a child’s account and data.

10.7. Compliance with Global Children’s Privacy Laws

Nevaani complies with children’s privacy regulations in all regions where our platform is used. This includes:

• COPPA (Children’s Online Privacy Protection Act) for users in the United States.

• GDPR (General Data Protection Regulation) for users in the European Union.

• Indian Data Protection Regulations for users in India.

For children under 18 in other regions, we follow the local data protection regulations applicable to children’s privacy and are committed to ensuring compliance with these standards.

10.8. Changes to Our Children’s Privacy Policy

As privacy laws and best practices evolve, we may update this policy to provide even stronger protections for young learners. Parents will be notified of any significant changes to the Children’s Privacy Policy, and the updated version will be available on our website.

If you have any questions about how we protect your child’s privacy or if you would like to manage or delete your child’s data, please contact us at support@nevaani.com.

11.Changes to the Policy

At Nevaani, we are committed to keeping our users informed of any changes to our privacy practices. As privacy laws and industry standards evolve, we may update this Privacy Policy to reflect new practices, requirements, or improvements to our services. Here's how we handle updates to our policy:

10.1. Notification of Changes

Whenever we make significant changes to our Privacy Policy, we will:

• Notify users via email: If we have your contact information, we will send a notification email to inform you of the changes.

• Post a notice on the platform: We will display a clear notice on the homepage or other prominent areas of the platform to ensure all users are made aware of the updates.

• Update the Privacy Policy page: The most current version of our Privacy Policy will always be available on our website, and the “Last Updated” date at the top of the policy will be adjusted to reflect the date of the latest changes.

10.2. User Acknowledgement

By continuing to use our platform after any changes are made, you are acknowledging your acceptance of the updated Privacy Policy. If the changes significantly impact your rights or the way we handle your data, we will provide an opportunity for you to review and consent to the new policy before those changes take effect.

10.3. Review of Updates

We encourage users to regularly review the Privacy Policy to stay informed about how we collect, use, and protect your information. If you disagree with any updates or changes, you have the right to discontinue using our services and request the deletion of your data.

10.4. Contact for Questions

If you have any questions or concerns about changes to this policy, or if you need more clarification about how your data is handled after an update, you can contact us at support@nevaani.com. We’re happy to assist with any inquiries related to our privacy practices.